Of course, I don't want you to return any artwork you've bought from me, but ... if you really need to? Just follow the simple steps below to comply with my returns policy:
- Notify me of any return request within 48 hours of receiving any artwork that you've bought directly from susanmariewilliams.com THE SHOP.
- Return the artwork in its original condition within 5 days of my acceptance of your request.
- Let me know before posting if you can't use the original packaging, why this isn't possible, and what alternative arrangements you'll be making to package the artwork safely and securely.
- Use a 'signed for' postage method to return the item to me.
- I will issue a refund for the price of the returned item 2-5 working days after I have received it from you in acceptable condition.
- You are responsible for meeting the cost of return postage (ie this is not included in any refund given).